Polite, helpful? Stop it at once in the name of security

Oh, users. You only call IT when you can't get in

In this article I'm going to talk about the second most important aspect of being an IT manager or engineer. "The second?" I hear you cry. Yes, the second, because the most important aspect is terribly dull and doesn't take 800 words to describe: safety. (And if you think I'm mad, ask yourself whether you'd break down the door of your secure data store to rescue the guy inside in the event of a fire)."