Okay IT pros, change happens. But here's your Reg guide to staying in control

Has a client ever had you working for months on features they don't really want?

When I started my IT career, the organisations I worked with didn't really do formal change management. And that wasn't really a problem: either they were small enough for it not to matter (we just told the handful of users: "We're about to upgrade X"), or the departments I worked in were sufficiently small and autonomous that the same logic applied as above."