Shoppers on BHS: 'It's the sort of store that you go to with your nan'

While some in central London were dismayed by the chain's demise, others felt the retailer had failed to stay relevant

Related: BHS paid more than 25m to owner in 13 months before administration

Among West End shoppers there was widespread dismay at news of BHS's financial collapse on Monday. But even the retailer's fans felt it had failed to move with the times.

Related: Sir Philip Green must sort out the BHS pension mess

Related: How Britain fell out of love with BHS - timeline

Related: BHS collapse - a consumers' guide