Hold the phone! Crap customer service cost telcos £2.9 BEEEELLION in 2016

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from www.theregister.com - Articles on (#2CRBS)
Story ImageMore moaned about than rail and energy, says ombudsman

Shoddy customer service is costing telcos 2.9bn per year, making the sector the second most moaned about, according to the Ombudsman Services."

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