Apple launches service program to address MacBook keyboard woes

Enlarge / The keyboard on the 2016 Touch Bar MacBook Pro. (credit: Andrew Cunningham)

Apple has publicly acknowledged that the butterfly switch keyboards in some MacBook and MacBook Pro computers have given consumers some trouble, and it has launched a new repair service program that promises to fix problems with those keyboards for free, regardless of whether the consumer purchased AppleCare.

Apple says in its public documentation on the program that certain models of MacBook and MacBook Pro "may exhibit one or more of the following behaviors":

• Letters or characters repeat unexpectedly
• Letters or characters do not appear
• Key(s) feel "sticky" or do not respond in a consistent manner

When they do, "Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge." Apple also says that consumers who previously paid for a repair can contact the company to request a refund.

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