Death by a thousand clicks: where electronic health records went wrong
The U.S. government claimed that turning American medical charts into electronic records would make health care better, safer, and cheaper. Ten years and $36 billion later, the system is an unholy mess: inside a digital revolution gone wrong. It seems to be a recurring theme all over the world that governments are absolutely terrible at doing anything related to the digital world. I'm sure insane bidding requirements set by special interests play a huge role in this problem, but that doesn't mean politicians tend to be terrible at properly understanding the digital world.