Radio WTF: Confidence
Welcome back to Radio WTF. This week, we learn of the power of confidence.
Soundcloud Links:Radio WTF: Confidence
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Starring (in order of appearance)Remy Porter... as KyleAdam S.... as Mark
Ulf S.... as Andris
Kacper M.... as Paul
Jane Bailey... as Trish
Lorne Kates... as The Boss
Alex Papadimoulis... as Mr. Sidwell
Heather... as The Narrator.
Theme song "Slow Burn" by Kevin MacLeod of Incompetech.com.
Dedicated to the memory of Paul Rousse
Transcript(Please note: transcript was taken from final version of script, which changes slightly during recording. Any typos or confusing wording is entierly on me. Will attempt to transcribe actual audio, but no promises)
Scene: 1(Narrator)
narrator
Radio W.T.F presents-- The Daily WTF.
Today's episode: "Confidence", a written and adapted for radio by Lorne Kates, based on contributions by Jimmy W. and Polly G.
The offices of Initech are just the right size, for just the right team. Though the company is far enough past startup to be profitable, its small development team is still working on that one flagship, breakout product.
Today, that team becomes just slightly small as Mark, a junior coder looking for his own flagship, breakout entry resume, starts his first day.
Scene: 2(office)
SOUND: Some light construction sounds, drilling, pulling cable
KYLE
... and this is the where all us techies work. We're doing some upgrades to the space, so mind the cables and stuff.
MARK
It's very roomy for such a small team.
KYLE
It's all about planning for the future. Once the main project launches, this whole bottom level will be absolutely lousy with wall-to-wall brains and keyboards. I've got a roadmap that might as well be a runway, because once I get this sucker moving, we're taking off to the limitless sky! I know you're going to be a big part of that launch; talent like you is just the kick in the arm this company needs right now. Don't get me wrong, those folks over there, they're not bad but-- architects like us who have the VISION we only need so many builders to do the heavy lifting on the plans, right?
MARK
Well, I hope I can do my part for the project in the time my contract allows.
KYLE
What? Oh ha, no, nope. You're great and all, but you're still a "you" and not a "me". No, I'm going to get you to work on an internal E.R.P. project that's been scoped out but stalled. On paper it's because all our resources are tied up in the main project. In reality, just between you and me, it's because I want to burn the entire shoddy codebase to the ground and start again. It's what happens when you let coders like them have too much free reign. On the main project, I can whip them back on track no problem, keep them to The Vision. Now you-- you're someone I'll gladly give a set of specs and a blank IDE, and you go at it. Heck, start it today as soon as we've got your computer hooked up.
MARK
Today-- I, uh, wow. Okay, I'm used to being eased into a codebase. Get some review and training from the rest of the team--
KYLE
Bah, forget that. Do your thing. Impress me. 'Cause if you can impress me, you'll absolutely bulldoze the boss's mind. And then he can stop arguing with me about making your contract permanent. The boss has a good heart, but his head's a few steps behind when it comes to knowing what's good for the company. If it were up to me, you'd be full time salary.
MARK
Well, I appreciate the confidence but still-- if I have questions or anything about the code, who should I go to?
KYLE
Me. Come straight to me, no one else. I know the codebase better than anyone else here. Heck, I wrote almost all of it-- especially the parts that work.
MARK
Okay-- but if you're not available,then...?
KYLE
Look, let me take what's between the lines, and put it right on the line; those guys out there-- you're really going to want to minimize your contact with them. They've got their wounded egos all up in a bunch over me bringing in outside talent. They can barely take criticism of their code as it is-- and they kinda see you as the living embodiment of criticism of their code; a deliberate and personal attack on their ability as coders. That isn't why I brought you on, and I don't want that to define your time here. Yes, you're here to do a job they couldn't, but that's just truthful facts, nothing personal to them or you. So just keep it quiet and cool-- last thing I want is them trying to start a seniority battle with you-- getting the boss involved and everything.
MARK
I guess every office has it's politics. Imagine how much work would get done without that.
KYLE
I know what you mean. But like I wisely say-- you have to not only pick your battles, but also pick WHEN you'll have the ones you have. Right now-- near the end of a major project-- isn't the right time. But afterwards-- my friend, I want you here to uplift this entire team. Until then-- your cube is over there. It's already hooked up to the network, and the source code repository. Here, take this-- it's a hardcopy of the specs to work against. Software shelf is over there, install what you need. Anything we don't have that you need, just let me know and I'll get it purchased.
MARK
Well, okay, I guess I'll get started.
KYLE
Great. Hey, you've got the signed contract and blank-voids?
MARK
Yeah, here you go.
SOUND: handing over an envelope
KYLE
Cool. I'll get this filed, you go ahead and get started doing your thing.
SOUND: getting up, walking away
(from a distance away)
andris
Hey, Kyle buddy, where do you want the cables dropped?
KYLE
Over by the wall
andris
where?
KYLE
OVER BY THE-- arg, look, I'll come over, one minute.
SOUND: GET UP, FOOT STEPS
Andris
Kyle buddy, I asked where do you want these cables dropped?
KYLE
I heard, Andris. Right here where I have it marked.
andris
Here?
SOUND: knocking on concrete
KYLE
Yes. Here.
andris
Huh, okay, gotta tell you, wasn't expeting to drill through concrete today. I mean, I can if that's what you need, but it ain't easy. I'm gonna have to get some drills and bits from the truck, gonna take longer than I thought-- prolly put things on the high end of the quote.
KYLE
Yeah, I understand. Sorry, I thought Trisha-- our office manager-- had sent you all the details of the room. Didn't think the drops in the concrete walls would get left out. Well, I guess I should have thought. She's a little bit-- ah-- more cocoon than butterfly. Kinda just take it for granted that something'd be forgotten these days. But yeah, sure, I understand. Add what you need to add to the invoice. After all, an estimate is an estimate, and work is work. And hey, while you're adding to the invoice, you can always bump it up a few extra percents and kick me back some of the difference, hey hey?
andris
(unamused)
I only charge for what I do.
KYLE
Relax, Andris, it's just a joke. Yeesh. When you get your drills, also grab a big set of pliers to get that stick out of your butt. Ha. But seriously, yeah, do what you need to and invoice it.
andris
Sure.
(he leaves)
SOUND: get up, foot steps, someone else gets up
paul
Kyle-- Kyle, hey Kyle--
SOUND: reluctantly stopping
KYLE
What is it now, Paul?
paul
Do you have a minute? I need to ask you something about the code in the checkout.
KYLE
(less jovial, almost caustic)
Paul, I've already given you way more minutes than I could ever bill for your 'questions'. But I'm sure this time it'll totally be worth it.
paul
(the beaten-puppy tone of voice is noticable. he's been put down enough that he's used to it, like he's accepted that little bit of his soul has been beated to death)
It's about the banking connector in the ecomm module. The checkout process keeps timing out, so the bank is taking the payment, but we don't record it. I think the was you're handling persistence in the object framework--
KYLE
(Interrupts)
Hang on, Trish just got here. TRISH! Dang it, I need to talk to her. Hold that thought. Hold onto it very, very tight, because you have so few. It's precious.
paul
But the checkout process--
KYLE
Paul, listen to me. I'm the Team Lead. A Team Lead's time is an extra special premium. One day you might be a Team Lead of your very own project. A very distant "might", but still, let's pretend. Then-- and only then-- will you get to make the choice to waste that premium time. Since today isn't that day-- just go back to your desk. My persistence code is fine. It's always been fine, and will always be fine, no matter how many times you try to "improve" it. Just get back to your desk and fix the bugs you've been assigned to fix. When you're done that, then fix the bugs your shoddy bugfixes will inevitably introduce. Keep up that pattern, and maybe we'll get the project done only MONTHS overdue instead of years.
(walks away)
SOUND: faster footsteps catching up to trish
KYLE
Trish-- hey Trish. Wanted to let you know the new guy started today.
trish
Yeah, I saw. Let me grab a coffee, then I'll come by, give him the orientation, do the usual new employee paperwork, get him on payroll--
KYLE
Yeah, it's okay-- I already did it for you. Here.
SOUND: handing over an envelope
trish
Uh-- thanks? Wasn't expecting you to do al that.
KYLE
No worries, just trying to lighten your load. I know the boss has you doing your job and then some-- office manager, HR, marketing--
trish
Bookkeeping, as I guess you know.
SOUND: flapping the envelope
KYLE
Exactly. And besides, it's hard not to overhear this that and the other thing-- boss having discussions with unhappy clients, talking about cost and budget whackery and everything. He doeesn't take slow business days very well. Kinda one of the reasons I was so eager to get the team down here and away from the main floor. It's tough enough wooing prospective clients with them being assaulted by the sea of Cheetos-breath and XBox-induced B.O.-- present companies excepted, of course.
trish
Yeah, you may be right-- but for the same reasons, the basement retrofit was still a real hard sell.
KYLE
Good thing I negotiated a ridiculously good rate then, huh? Any lower, and the contractor would be paying US.
trish
Hehe. Yeah. But on the same note, even though this new guy's a junior on a junior's salary-- the sooner he can justify his own cost, the better. I'll get his paperwork filed but-- yeah, any good news all this stuff brings, the better.
KYLE
I'll try to send only news that is good but-- well-- between you and me-- if there happens to be any "not good" news that crops up, maybe let me take it to the boss. For your sake.
trish
For my sake-- what?
KYLE
It's just that-- {quieter}-- sometimes the things I do just happen to overhear from the boss-- it isn't always just client-talk. I've already heard him talking about you with some choice words that I care not to repeat. It's like he thinks because you're responsible for so much of the daily operations of the company, that he can blame everything that goes wrong on you. It isn't fair.
trish
I haven't heard anything like that. The boss's been nothing but nice to me since I started.
KYLE
Well, of course he is nice when you're listening. But you know how he is-- says one thing to your face, then another being your back.
trish
I-- that's awful, I guess, but-- I don't think you have to worry. He's happy with me. He's said so.
KYLE
Sure, and he had nothing but praise for the last gal who had your job. Talked her up nice and sweet too. And it worked-- she was dedicated. Got really personally invested in the role. Working late, extra hours, above and beyond stuff. Then some clients weren't happy with the service they were getting for some stupid reason. Nothing to do with her but-- all of a sudden, she's the sacrifical scapegoat and poof her job is gone.
trish
I heard she's quit-- just up and left one day, no notice or anything. Left the company in a real pickle of a bind. If I'm honest I'm still straightening out that mess.
KYLE
Nope. She was canned harder than Granny's preserves. Who told you she quit?
trish
.... the boss.
KYLE
Yeah, see what I mean? You've only been here what, a month? A tad more? You just haven't been here long enough to see that side of him. In a word: spiteful. Just trust me-- if things are rocky and business is a bit shakey-- just keep your head down. Watch not only what you say to him, but how you say it. And for heck-on-a-stick's sake-- if there's really bad news you have to give him about anything-- especially anything project related-- tell me and I'll give it to him. He can go on one of his rampages on me if he wants. I can take it. But the thing is-- he won't. He knows I'm way too valuable to the project. He knows the whole damned project would collapse like a house of dominoes if I left.
Trish
Yikes. Well thanks-- I guess.
KYLE
No need to thank me, just doing what a good leader does. Just keep your eyes open and head down-- just like all of us here have to do every day.
SCENE: 3(Narrator)
Narrator
Mark worked diligently, alone is his own cube somewhere over-there, in the same room as the rest of the development team, yet apart. Mark knew everyone else was building the product that would launch the company into the stratosphere-but he was confident his own project would be just as vital for keeping Initech aloft. After all, a company is only as good as its own internal functions, and the E.R.P. he was building would be the central intelligence that kept those functions functioning.
Likewise, a company is also only as good as its customers, and here came The Boss, giving a potential customer "the tour".
SCENE: 4boss
And here's where the development team works. We have all our equipment here, and the servers we run in-house.
MR. SIDWELL
I see. And these are new renos to the office?
boss
Yes, nessisary expenditure. The entire development team and all their equipment is located here. Say, where's Kyle
paul
He's off at the server colo checking on the new hardware we provisioned.
MR. SIDWELL
New hardware?
boss
We needed to scale up the hardware due to the expected revenue from traffic into the project.
MR. SIDWELL
Has that been realized yet?
boss
Well, at the moment it's not.
paul
Hopefully we won't need to provision any more. We might even be able to scale down the servers, if I can get my optimizations into the codebase.
MR. SIDWELL
Uh-- on this unlaunched project, are you expecting to need the cost of the hardware, or are you expecting to NOT need it?
Paul
I'm fairly confident we can stop throwing hardware at a software optimization problem.
boss
That's besides the point. Right now, at this moment, we're colo'ing the servers that we own and operate at XYZ Server Farms.
MR. SIDWELL
Thank you, that's what I needed to know. I think we can continue on upstairs.
boss
Yes, of course.
SOUND: footsteps going back upstairs
paul
Potential new clients. That's good. Could always use the extra work.
SOUND: office typing
MARK
(under breath to self)
don't say anything don't say anything come on cal just keep to your own self- grrr---
(out loud)
Uh, hey, Paul is it?
paul
Yes?
MARK
Look, I know freelancers and fulltimers are supposed to be mortal enemies, but I just hate thinking there's bad blood in the water or anything, so I want to just extend an olive branch.
paul
Uh-- okay? Not sure what you mean, but thanks?
MARK
It's just that I was told-- like, my understanding was the dev team wasn't so keen on help and-- you know what, never mind. Just new-guy nerves. Forget it. Anyways, I don't mean to step out of line or anything-- but what you were talking about just now. About the optimization in the persistence layer. I noticed it being sluggish too but didn't want to say anything and ruffle the wrong feathers...
paul
I really have to stop bringing it up. Kyle's design is the design, and the Team Lead has spoken, y'know.
MARK
Yeah, but it's just us talking, smart dev to smart dev, huh? The performacne just felt odd for a single user. What's up with that?
paul
I-- {hesitate}-- okay, it's this. Every section of each page is it's own little module, right?
MARK
Like a user-control?
paul
Yes, exactly. It's just one bit of the data the user needs. Like a name field, or their address, or phone number, or birthdate, right? Seems right-- keep things small and isolated and with minimal responsibility. Very modular.
MARK
Except...?
paul
(Getting really into it now, excited to be able to actually talk shop with a peer AND get his thoughts out instead of shut down)
Except that they're all being a bit TOO isolated. Each one of them goes into the database and gets the thing it represents. But, like, the whole thing. So the name field gets the entire Person object. So does the birthday field. And so on for every field on the screen. And when it gets persisted back to the database-- all those controls load the original Person again, and check to see if the value of that one field has changed. If it has, it will modify the Person object, and persist the entire Person back into the database. And there's this whole other chunk of logic that keeps collisions from happening-- like the name control changes the name and persists the Person but if the Birthday control had already persisted the Person, how do you keep the name control from wiping out the Birthday. And all that doesn't matter because if you're counting, every field will load the Person object twice and write it once.
MARK
Multiple that by the number of controls on the page...
paul
more than multiple, since the "who else has updated" logic makes every control talk to every other control, so it actually grows expotentially
MARK
... and the checkout page has a ton of information fields-- name, shipping address,billing address, payment-- more. Yikes.
paul
Exactly. So I want to see if there's a way to instead bring up a single copy of the entire Person object and hold it in memory, then have each field be responsible for modifying just their own bit of information in the held object-- and after all controls have had a chance to make modifications, then and only then perist the single instance of that Person. One read, one write.
MARK
That'd eliminate a ton of database calls...
paul
... and also eliminate the need for provisioning expensive hardware just to deal with all that un-needed work.
MARK
Sounds like a good idea.
paul
Nah-- just in theory, I suppose. The way the project is designed to abstract and compose disperate pieces of information together-- trying to simplify that defeats the entire design philosophy of the entire system.
MARK
(thoughtful)
I dunno. Yeah, it might be a bit of extra work up front-- but think about how much more versitile it'd be with a flexible peristence system that doesn't destory hardware resources.
paul
Nah-- Kyle's already reviewed and rejected various proposals to implement versions of that system.
MARK
huh, maybe if we draw one up together-- like, more than just how to do it, but, like, a cost:benefit section, too. Get that in front of the Boss during a design meeting?
paul
We don't really have design meetings like that. The boss is always so busy with the business end of things. Kyle's the Team Lead to keep that seperation of dev and business, so the boss can just focus on growing the company.
MARK
Maybe we should give it one try anyways. Y'know, fresh eyes, fresh mind, etc? Get a solid design to convince Kyle, and a really hammer home the short AND long term cost benefits to the boss.
paul
... you know what, sure, let's give it a shot. I--
SOUND: footsteps coming down stairs, knock on the wall
andris
Eh, hello? Looking for someone to find?
paul
Hi, come on down. Andris, right? The contractor.
andris
Yes, Andris The Contractor. Looking for Kyle The Guy Who Needs To Pay Andris The Contractor.
paul
Oh, um-- he's on a service call at the moment.
andris
Is this his desk?
paul
Yes. Do you want ot leave him a message or somethign?
andris
(pulls up a chair, very causal yet obstinent)
No "something" needed. I'll wait.
paul
O--kay. I'm not sure how long he'll be.
andris
I have fully charged phone and just installed Unhappy Avians. I can wait.
paul
If this is about an invoice, I can get Trish our Office Manager for you.
andris
This is Trish, the office manager who is also every other job all at once and none of them well?
paul
I think she does a good jobs-- a good job. Yes, that's her.
andris
Then no. I'll wait. Here. For Kyle.
MARK
Would it help if I called his cell for you?
andris
He don't answer when I call. But if you want to call from this office phone then yes. Call.
PAUl
You have Kyle's cell number?
MARK
You don't?
paul
... dial 9 for an outside line.
SOUND: dialing phone, picks up. background noise is very faint traffic. kyle is inside a car, but not driving.
KYLE
Go for Kyle.
MARK
Hi, Kyle, it's Cal and--
KYLE
My favorite Cal of the day! What up?
MARK
Hey, I'm at your desk and I have you on speaker with myself, Paul and Andris is here, too.
SOUND: as soon as andris name is said, sounds like phone is fumbling, car door opens, traffic noise is much louder, like standing next to a freeway
andris
Mr. Kyle, as he said this is Andris. Do you know what the phrase "Net 15" means?
KYLE
(very deliberately talking loud)
What? Sorry, this traffic is too loud, I can't hear you very well.
andris
(also deliberately talking louder)
"Net 15" does not mean "bounce check on day 15 then assume now Net 16 and counting is good".
KYLE
I'm sorry, I can't make out anythign you're saying!
andris
Your invoice! It's due!
KYLE
Listen, I'm about to go into the XYZ's Servers colo building, and I don't get any cell signal in there and I don't know when I'll be out.
andris
This only works once! I leave now. I be back tomorrow to talk about Net 17 late fees.
KYLE
Heading in now, I'll tal-- {phone cuts out}
SOUND: Hang up office phone
paul
If you're coming back tomorrow, he's usually in by 10am.
andris
He's coming back today. I wait.
paul
But you told Kyle you were leaving.
andris
Yes I did. He thinks I'm gone, he thinks he can come back. I wait.
MARK
Paul, maybe we should just keep working and let Kyle deal with this when he comes back.
andris
Yes, you go back to work. I go back to Unhappy Avians.
SOUND: video game sounds that fade as cal and paul go back to their workstation
paul
So, about the optimizations...
SCENE: 5NARRATOR
Mark and Paul worked on optimizing the performance of the project in lieu of Kyle's absence" and Andris worked on optimizing his high score in spite of that same absence. As lunchtime approached, Mark wondered if Andris would be better served coming back another day. But, as accurately as Andris could knock out verdant swine, he was just as correct about Kyle's return.
KYLE
Good lunch time, everyone! I brought pizza, courtesy of all y'all doing a job well done and...
andris
Does that pizza bounce like check?
KYLE
Oh-- uh hi, Andris, wasn't expecting you.
andris
That was on purpose.
KYLE
(puts down the pizza)
Sorry, did you your check bounced? Oh jeeze, I'm sorry. You should have called before coming all the way out here.
andris
Again, that is on purpose. Checks don't get lost in mail when face-to-face.
KYLE
I understand your frustration. I'm angry too that the bank would do this to you. I'm going to get in touch with them right away. Heck, I'll go over in person. Get them to clean up their mess. You have my word.
andris
Hmm. Your word. My business is fairly new business. Outstanding invoices aren't good for growing business. Does your word pay my vendors, cover my payroll?
KYLE
Hey, I don't think I like that tone you're taking. You want to be mad at a bank, be mad at a bank. But that doesn't give you any right to come in here, attacking me and accusing me of anything when I'm acting in good faith.
andris
Funny thing about my company. Started recently-- but worked many years for other companies. Lots of big jobs. Some even needed wiring done in server colos. XYZ's most popular local one. So yeah I know there's no cell signal inside. I also know building isn't anywhere near the freeway.
(beat of silence)
KYLE
Look, Andris, I--
ANDRIS
Words blah blah blah. If that's the truth of your word, then maybe your words about office manager Trish also just as true. She can fix everythign up.
KYLE
No. Wait-- WAIT. Stop. Listen. I-- Yes, you are right. I wasn't at the colo. And I know what wrong-headed conclusion all y'all are thinking right now, "Was he ever at the colo anytime before". Yes, I was thank you very much-- except a couple times recently. And yes, this time included. I was-- well, let's just say I met a girl recently with the two best features a girl can have: she lives close to the office-- and is horny aaaaaaall the time. So I admit, I wasn't doing my job at the server farm-- I was on an extended lunch break, drilling for honey.
(again, stunned silence)
KYLE
Andris, my friend, from the bottom of my heart, I am sorry this invoice got so screwed up. The bank messed up so bad, and I'm ashamed on their behalf. I'm going to get on their case about it. Today. But as an act of goodwill-- here--
SOUND: desk drawer opening, ledger put on desk
KYLE
I'm going to write you a check straight from the department's discretionary funds. It's most of our operating budget but-- different account, different bank. I'm post-dating it to before the Net30 penalties kick in.
SOUND: tearing sheet, handing over
KYLE
You hold onto that. If the bank doesn't fix things, don't even hesitate. Deposit that. I'll worry about the rest. Okay?
(A bit of silence)
andris
(reulctantly, a bit suspicious)
Yes, okay. {sound of check being put into pocket}. But if anything goes wrong-- if I get even a whiff of doubt in my nose-- next you hear from me will be through lawyers.
KYLE
Understood. Thank you for working with me. I'll walk you out.
SOUND: two sets of footsteps going up
KYLE
Looks like Trish is out for lunch, but you know what? I'm going to take a page from your book. I'm going to go sit in her office, and I'm not moving until I can confront her face to face about how our banks can screw up so badly.
SOUND: door opening, can hear some mild traffic outside
KYLE
Be in touch.
ANDRIS
Hmm, yes.
SOUND: door closing, but still hearing the traffic sound, we are outside with andris. heavy footsteps as he is walking away. hear a car pull up, door open, female footsteps come out
trish
Mr. Andris, nice to see you again.
andris
Trish the Office Manager and Every Other Job, nice to see you, too. Must be going, good day.
trish
You too. {pause a bit} Is everything okay? I thought all the work was done.
andris
Funny story. I've worked with many men, most the same. Big, dumb, but good at what they do. The ones who can do-- they do by showing you. The ones who brag about how many nails and screws they've done-- they're telling you not what they've shown. And the ones who are only as good by comparing themselves to how bad others are-- well. Different sewer, same boat.
trish
That's-- a story?
andris
Yes. Moral is, I think you can handle me telling you check bounced.
trish
The hell? And I mean double "the hell?" because I haven't even gotten your invoice yet.
andris
Was dealing directly with Mr. Kyle. Implied he was better suited to dealing with than you.
trish
I mean-- I have been swamped so-- that's a bit true.
andris
Availability to do your job wasn't what was implied when he said he was better.
trish
Huh? Oh-- yeah, keeping my head down. I appreciate you guys looking out for me and keeping the bad news away from the boss but still-- a bounced check is maybe something I should be on top of? But if Kyle's handling it-- I don't know.
andris
Don't matter. Trish the office manager and also many other jobs, since bookkeeper is one of them-- here.
SOUND: Handing over an envelope
ANDRIS
Is the bounced check. My business is too small to keep that much in limbo. I feel you'll show me different than I've been told. But still-- I'll hold my collatoral, just in case.
trish
Yes, sure, Mr. Andris. This is the first I'm hearing of this, so let me look into it and I'll get back to you.
ANDRIS
Appreciations. Good day.
SOUND: heavy footsteps going away, truck start and drive away
trish
(while walking, talking to herself)
Wait-- "Bank of First Trust"? Why have I never heard of this bank? Or this account? Where is this coming from? Is this why the boss would be so angry with airquote "bad news"? What's he hiding?
SOUND: Door opening, boss and mr soandso coming out
boss
I think this is the best deal we can both hope for.
MR. SIDWELL
It is. Thank you for working with me. I'll run the numbers past my people and I should be back with a final answer in a day or two.
boss
Thanks, see you then. (pause) Oh, hi Trish, how was lunch.
trish
Huh? Oh, it was fine. New business contact?
boss
Of sorts, we'll see.
SOUND: them both going back inside
trish
Hey, boss-- got a minute?
boss
Never, but always have one for you. What's up?
trish
Can I close your door
boss
Um-- sure?
SOUND: door close
Boss
What is it?
trish
I-- Okay, I know this is against my better judgement-- and if you want to be angry, please just come right out and be angry to my face-- but I'd rather be fired for doing my job than have to live with compromising to keep it.
boss
I don't know where this is coming from?
trish
Okay, right flat out-- if you want me to be able to do my job right, I need to know everything there is to know about the company and it's finances.
boss
Oh. Uh, this is about Mr. SoAndSo...
trish
(Angry, feels like he's deflecting)
No! This, damnit.
SOUND: slaming on table
trish
This check-- from "Bank of First Trust". I didn't even know we had accounts with them! I have to know about everything-- every account and ledger and invoice that goes in our out.
boss
(sudden burst of anger)
Of course you should know, because that's your damn job, Trish, not mine! I can't handle everything!
trish
I see.
boss
(sobering up)
Trish, I'm sorry. No, you're right you are absolutely right. You do need to know and everything's a mess and I can't even make it right for you and it's all my fault.
trish
(taken aback, she was expecting anger, not co-operation)
Boss, sorry, I didn't mean to come of that harsh, it's just--
boss
-- I know, I know. It's the stress. I'm stressed with all these meetings. And-- Trish you must be going out of your mind trying to put all the books together. Honestly, I don't recognize the bank either, but my understanding of the books is worth as much as-- well, as that bounced check. They're a mess and my ass is covered in bites because of it. You need a proper ERP-- not random assortments of Quicken and Multiledger and 4th Dimension and Excel and probably some WordPerfect 5.0 and who knows what else. Everything was already a mess to begin with, and then it got worse and you got to inherit an incomprehnsible tangle of hair in a drain. I don't envy you having to deal with the mess the last girl left behind.
trish
So my predecessor -- she really did quit and leave you in a lurch?
boss
Yeah, and worst is I don't know what I did wrong by her. She was doing a great job. Went above-and-beyond, staying late to work hand-in-hand with dev team to get in-house ERP off the ground-- I tell you, if we had that to run everything end-to-end we wouldn't have all these issues with everything books spread across dispirate systems. Even was going to shorten her probationary period so I could get her full time and on benefits. Then poof gone. Guess you never really know what drives another person, huh? Trying to dev an ERP without someone with domain knowledge is orders of magnitude harder, y'know? And by then, work for clients and the need for billable hours was piling up-- I couldn't justify keeping billable resources on an internal project. And here we are.
(Exhasperated)
Boss
Anyways-I'm sure you'll figure it out. You're good at your job-wouldn't have hired you if you weren't. I trust you and honestly, with everything I need to juggle right now-you being able to run with things on your own is exactly what I need-wouldn't want it any other way.
trish
... thanks, boss. I think I really needed to hear that.
boss
Anytime.
trish
Door open?
boss
Please.
SOUND: footsteps in the hall
KYLE
Trish, just the person I wanted to see
trish
Yeah, same here. What about?
KYLE
Andris was lurking around earlier harassing the dev team because of a bank screw-up. Just wanted to let you know I've got everything under control-- one less thing for you to worry about and of course one less thing to-- y'know-- bad news shield and all.
trish
(Oh she's suspicious now)
Really, is that so? Because--
SOUND: footsteps coming upstairs, excited
paul
(interrupting)
Kyle, Boss, everyone's here, good.
MARK
We've worked out something amazing.
boss
Uh, can it wait, I'm a bit busy--
paul
(excited, him and cal are talking over each other's sentences-- yeah, they are brilliant but still very excitable and awkward)
No, see, that's it. We can wait, but shouldn't. It's performance optimization
MARK
-- hundred-fold decrease in processing times--
paul
-- cost:benefit is through the roof, like actual real numbers--
MARK
-- yes, exactly, we're talking every hour now saves fifty in dev and five hundred in support and hardware--
paul
-- ESPECIALLY hardware
KYLE
(dawning on him)
What are you two talking about?
paul
The performance problems with persestance. We've got a solution! It'll just take a major refactoring of the persistence layer, but we don't have to touch the UI or DB!
KYLE
(pauses a beat, then just literally laughs at them)
Oh for the love of everything lovable, you are STILL banging on about that? And you think NOW is the time to bring it up?
MARK
-- no really it sounds dumb to want to refactor this much now but I peer reviewed the idea--
KYLE
No. You have no idea the history behind this. I told you to keep this one at arm's length or else he'll draw you into a dead end that WE'VE ALREADY AGREED NOT TO FOLLOW.
paul
Boss, you've got to listen, seriously, this implementation is incredible AND money saving. Here, like, okay, there's all these parts to the page and each piece is responsible for it's own--
boss
Guys. All of you. Stop. I'm dealing with life and death business decisions right now. Why am I being dragged into a design session? You're the coders. You figure it out.
KYLE
Sorry boss, this shouldn't even be an issue. We already have a solid design and agreed not to change it.
paul
No YOU pulled rank and made a decision as Team Leader to ignore it, but I'm telling you, if you were right or wrong, it's different this timem and--
boss
Hang on-- rank? Team leader? That isn't how your department runs. You're all equals on the team. There is no team lead.
(Oh the stunned silence this time)
paul
But-Kyle is the team lead. He has been ever since I was hired on with the others on the dev team. He's said so himself.
KYLE
I've never said any such thing!
paul
I-but-you are-you have said so.
BOSS
What's this about, Kyle?
KYLE
What do you mean "what's this about"? There's nothing "about"-and I have no idea what Paul mistakenly believes what's "about". What-you want to start recording everything said in the dev room so we can all hear when Paul mistakes what he's heard. I mean, sure, we'll have to sift through hundreds of hours of listening to Paul make mistakes with literally everything else he does, but sure. That'll be a great use of everyone's time! Hey, maybe we should march all the other devs up here and grill them too, get them to remember everything I've ever said, word-for-word, since they started working here, huh?
boss
Kyle, you know that isn't what anyone's talking about. No one is accusing you of lying.
paul
Well-I mean-no, I'm not-but-maybe-well, just after the server colo thing I-
KYLE
OH. MY. FLIPPING. GOURD. You are desperate to stir up the monkey barrel, aren't you? I try to do my job-more than my job because of all the times I have to clean up everyone else's messes-and the first chance you get you just jump right onto the knife and rally everyone up against me, huh? After all the times I covered for your mistakes and protected you-took responsibility for code that was your fault-took it for the TEAM-this is what you're doing? See, Cal? Didn't I tell you to watch out for this one?
MARK
Well-uh-to be fair, I kindof sortof got the impression that you were a team lead, too.
KYLE
Yup, there it is. Dogpile Kyle day's here, everyone line up and put on your cleats. So tell me, Mr. New Guy Who Hasn't Even Been Here A Month-tell me, when did the words "I am the team lead" come out of my mouth? Huh?
MARK
I mean, it might not have been those exact words, but the context-
KYLE
So it's your SUBJECTIVE OPINION that you think I'm the team lead? Based on nothing.
MARK
Just you seemed to be in charge of all the projects and-
KYLE
: So based on the fact that I'm the one doing my damn job properly? Because I'm the one who has the most knowledge of the codebase-the most time put into designing it? I guess putting in the work to be knowledgabel and competent is a BAD THING now, huh? Well, I'm sorry if I'm the only one who is actually DEDICATED to this company and the projects, and I'm sorry you can't tell the difference between a titled position and just someone with more knowledge because of seniority.
boss
Okay, everyone, calm down, this is out of hand. I don't care who is what, I don't want to hear any more about positions or code or design, I just want this project done. Quickly. So we can ship it before it's too late.
KYLE
Exactly. Let's stop wasting everyone's time here and maybe we can all just forget this happened.
trish
Wait, hang on. "Seniority"? You only started two weeks before everyone else on the dev team.
boss
Huh. That's right. Only two weeks before.
KYLE
Well thank you Miss Can Barely Keep the Books Straight, you managed to actually get one thing right. Two weeks is a lifetime in development time and that isn't even counting how much someone can learn when they're an EXPERT in their field.
trish
You know what-you're right about that. You are. Two weeks is time enough for someone who is good at their job to accomplish a lot. Like untangling a jumbled knot of books and ledgers-and trying to balance out expense accounts against budgets. Which to the point I wanted to me-
KYLE
You too, Trish? {sounding now sad, verge of crying / breakdown} Of course. Sure. I get it. I do my best to help you, and this is what I get from you-same as I get from everyone else. Is this what you all want from me? Poke and prod at any tiny flaw and rip it open? Fine. You win. What do you want to hear? That I'm a "team lead"? Since we're all calling being a mentor and resource to everyone a "team lead"? That trying to inspire everyone to rise to their potential so that we're all "equals" in being great? Guilty. Horrible awful me, I'm a team lead. Congratulations, you called me out!
boss
Okay, this is enough. I've heard enough. Everyone stop now.
KYLE
{now sounding broken} No, no it's okay. Yes, I admit, I took on the responsibly of team lead - and I'm willing to admit also-maybe I felt I'd deserved that role. That I earned it. But I understand-it wasn't my title to self-appoint. Not in a team environment like this. I know I've betrayed your trust. Just understand it was only with the best intentions. It's an explanation, not an excuse-not that I'd expect any excuse to be accepted or forgiven granted. All this-all this anger towards me, it couldn't have just come out of nowhere. If it's been building to this point for this long-I'm sorry I've let the whole team down, and I'll save you all from having to say when I knew we've all concluded. I need to not be here anymore. I'll have my letter of resignation to you by the end of the day.
boss
Kyle, that isn't what any of us want.
KYLE
I think if you think about it-yeah, it kinda is what everyone wants. I've made up my mind. I'll start the transitional handover but-if it's okay with you, maybe we can start it tomorrow morning. Right now I just-I just want to go home and be alone for the rest of the day.
boss
Uh, yeah, sure. I'm sorry I let things get to this point, Kyle-sorry everyone.
SOUND: people getting up and leaving, Kyle walking out the door
trish
Well, that didn't got as I expected but for some reason I can't quite put my finger on-I'm not surprised.
SCENE: 6(Narrator)
narrator
The next morning, Mark reviewed his E.R.P. specs and designs. He wanted to be aware of everything he didn't know, so he could learn as much as possible in the time Kyle had left. For someone with as much knowledge of a custom system as Kyle had, no matter how much time there may be to transfer that knowledge, Kyle would surely leave with some of it. Initech would just have to deal with those problems after Kyle left. But-no one could have forseen that the real problem would be what Kyle would leave behind.
SCENE: 7(back in the office)
trish
Hey, Paul, sorry to interrupt, just looking for Kyle.
paul
He isn't in yet. If you want to stick around, he's always in by 10. Well, usually in by 10. Mostly, come to think of it.
MARK
Unless he's off rebooting a server.
paul
Or booting up into someone's console, right?
MARK
hehe-yeah, we probably should stop that. I already feel bad enough about how this all shook down.
paul
Yeah. All things considered, we did kinda screw ourselves in the foot. I just wanted to get him to accept a solution to a problem. I didn't know he was feeling so-attacked. I feel a right jerk.
trish
Yeah. Well, boss said I could offer him four weeks-notice-which is more than enough time to either transfer his knowledge-or work to the deadline of the project. It's kind of gives him an out without having to feel like he's "giving in" or whatever. It's all such a stupid situation.
MARK
Didn't think I'd be here longer than him. Which reminds me-I get these was no official "team lead" role and all, but technically my contract still had me working directly under Kyle. Who should I be reporting directly to now, since it won't be him?
trish
You heard the boss. Team's a team so-wait, what do you mean 'rest of your contract'? You're fulltime.
MARK
Uh, no, definitely not. Freelance, six months.
trish
No, you're in the system as an employee. Salaried. Just like everyone else who works here.
MARK
I have my contract here in my briefcase. Look"
trish
That-that's not what our employment contracts look like. None of this is right. I don't know what this is.
MARK
Well, no offense, but maybe weird inconsistencies like this is why your company's got me building you a new ERP.
trish
Yeah, finishing off that ERP project would really help at this point.
paul
um, what? Why aren't you using the one we already built?
trish
There isn't one as far as I know. The project stalled out.
paul
Bull. We finished it MONTHS ago.
MARK
Well-maybe it didn't work well enough, so that's why I was brought in to fix it up?
paul
There is nothing to fix! It's working. I helped install it, get all the data imports working. Everything's running off it-payroll, accounting, HR-everything!
trish
I've never seen anything like that. If I had, I wouldn't be missing things like any employment contract or" uh-oh.
MARK
Look, I don't know what's what with this-all I know is my contract was to come in and spend six months building an ERP from scratch. I never heard of another version-in production or in the trash bin.
trish
Oh no. Do you have a paystub on hand?
MARK
Yeah, got one here too-here. Why?
trish
Bank of First Trust-what? Oh no oh no. Both of you, to my office now.
SOUND: footsteps, computer
trish
Cal, this is the information I have for your payroll. I'm guessing that direct deposit information isn't familiar?
MARK
I don't have my bank details memorized but-no, because my account isn't with the Bank of First-Trust. Oh.
trish
This isn't good. I was given false account information for an employee who effectively doesn't exist.
MARK
And my paycheck's been coming in fine, so I'm being paid from an account you don't control?
paul
And only one person had complete and total access to an ERP with all the company's financial information.
Trish
Embezzlement.
paul
Embezzlement-- but I don't understand- if Kyle wass stealing money, then why is the amount that's going from Company into his account much less than the amount Kyle's giving from his account to Cal?
MARK
Hey, I'm not part of this if that's what you're thinking! I'll co-operate with any investigation.
trish
You're right, that doesn't make any sense-same as why he'd report this amount for the wiring upgrades-but then pay the contractor this much, much larger amount. It'd normally be the other way around, and he'd pocket the difference.
paul
I know I'm not the best judge of character, given how easily I was duped by Kyle-but even so, Andris doesn't strike me as someone who'd go along with a scam.
trish
We can let the authorities sort this all out later. We need to go to the Boss. Now.
SOUND: rushing footsteps, opening boss door. boss and Mr. SIDWELL are having ipsum lorem talk
trish
Sorry to interrupt, Boss, but something's come up.
boss
This isn't a good time, I'm in a meeting.
trish
I don't mean to take you away from a client meeting, but this is quite urgent.
boss
No, really, all of you, I can't do anything right now.
trish
But boss, it's about our financies...
boss
(finally breaks)
Finances don't matter anymore-sigh--. I was hoping to break this lightly but-this is Mr. SoAndSo from Waterbond Liquidators. We're out of money. Everyone give Mr. SoAndSo all your company property and passwords, and then go home. We're done. We're all done.
SCENE: 8(narrator)
narrator
Initech's vendors and creditors were already in line to collect what they could from the liquidator. All they cared about was recovering their losses-not how the losses occurred. The liquidator company took their cut. No one cared to look at the financial records. Had they looked, they would have seen checks written to Kyle that were never logged in the ledgers. If they had checked the middle of any interaction with Initech and its vendors, they would have seen Kyle in the middle-recording a $100 invoice as $90, and keeping that extra $10. Had they checked employment records, they would have seen the termination note given to the previous office manager who was getting too nosey, signed by Kyle-and the resignation notice that he had logged instead.
But that was only half the story those books would have told. Because at some point, they would have seen Kyle's exit strategy. Lines of credits opened in Initech's name, quickly drained and sent into overdraft. Vendors given lucrative, above-market-value contracts for goods and services. Even a certain six-month contract given to a junior developer, whose primary role would be to keep everyone's attention away from even thinking about an ERP. Money silently hemorrhaging from the company, and debts piled up out of control. As Mark, Paul and Trish had observerd- Kyle was spending more money than he was taking for himself.
That was intentional. Because when the writing was on the wall, and that writing said "Look, everyone, Kyle is embezzling money!"-Kyle had done the only sensible, logical thing for a sociopathic thief to do: torch the wall, and burn the wall's building down to ash and cinders.
Before anyone could even be aware of what was happening, the company was bankrupt. Creditors only wanted as much repayment as they could get from near-empty accounts, and whatever the office equipment would sell for. The books were closed for good. Even if anyone had cared to investigate Kyle-if that had even been his real name-- and his many personal accounts were gone, leaving only fake addresses behind.
In the end, there was far less than nothing left of Initech-only the crater left by the destructive force of a confident liar.
narrator
For the Daily W.T.F., that was "Confidence", a story written and adapted for radio by Lorne Kates.
In order of appearance:
- Remy Porter was "Kyle"
- Adam S. was "Mark"
- Ulf S. was "Andris"
- Kacper M. was "Paul"
- Jane Bailey was "Trish"
- Lorne Kates was "The Boss"
- and Alex Papadimoulis was "Mr. Sidwell"
Theme song was "Slow Burn" by Kevin MacLoud of Incompetech.com
Lorne and everyone at The Daily WTF dedicate this episode to the memory of Paul Rousse
I'm your announcer, Heather. This has been a W.T.F. Radio presentation.
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