Charter employees beg for work-from-home rights during pandemic

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Charter employees are angry at the cable company for refusing requests to work from home during the coronavirus pandemic and have been reaching out to Ars this week to complain about their employer.

One Charter employee who works in a 24-hour call center in a suburb of Orlando, Florida, said the facility has anywhere between 400 and 700 employees working in one large room at any given time. The call center has 1,200 agents in total, the employee told us yesterday. Instead of letting call-center agents work from home, Charter is advising employees to work at every other desk, leaving a buffer of one empty desk between employees. But there isn't enough space or enough desks to do that, the employee said.

"This is the rough part: we sit at a different desk every day," the employee said. "We don't have our own desks. It's an absolute nightmare breeding ground for germs on a normal basis." The employee shared this graphic from an email that was sent to the call-center workers:

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