Smile? Not bloody likely: Day 6 of wobbly services and still no hint to UK online bank's customers about what's actually wrong

Tech team still 'investigating,' no ETA of fix

If a digital bank is unable to regularly provide online banking services, at what point does it cease to be a digital bank? Some disgruntled customers of Smile, a trading division of the Co-Operative Bank, may be posing this very question after five full days of woe....