Comcast lost 477,000 cable-TV customers in Q2 amid 12% drop in revenue

Enlarge / A Comcast sign at the Comcast offices in Philadelphia. (credit: Getty Images | Cindy Ord )

Comcast lost 477,000 cable-TV subscribers in Q2 2020 amid a company-wide drop in revenue caused by the pandemic. The net-customer loss consists of 427,000 residential TV customers and 51,000 business TV customers, Comcast's earnings report today said. The customer losses are more than double the 224,000 net-customer loss in last year's second quarter.

Comcast's Q2 subscriber loss followed a Q1 loss of 409,000 TV customers, for a total of 886,000 video customers lost in the first six months of 2020. By contrast, Comcast lost 733,000 video customers in all of 2019, an average of 183,000 per quarter.

While Comcast's TV-customer losses accelerated this year, they're still only about half as large as the customer losses reported by DirecTV owner AT&T. Comcast is down to 20.4 million TV customers, which is higher than any other cable or satellite TV provider.

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