The FTC is Investigating Why McDonald’s McFlurry Machines are "Always Broken"
LabRat writes:
From WSJ [original, paywalled], Vice [quoted below], and others:
McFlurry machines are complicated pieces of equipment designed so that only certified technicians employed by the Taylor, the manufacturer, can service them. When one breaks, even if it's a simple fix, the McDonald's franchise has to call in a special repair person to fix it. A company called Kytch invented a device that lets franchise owners do basic repairs and diagnostics without calling in the expensive repair person. According to Motherboard's reporting, some techs and McDonald's franchises know how to bypass safety features to get the machine operational.
Kytch busted Taylor's monopoly on repairing the ice cream machines and, according to Kytch, Taylor retaliated by stealing its devices and reverse engineering them. Kytch won a legal victory in early August when a judge awarded it a temporary restraining order against Taylor and ordered the ice cream machine manufacturer to return ill-gotten Kytch devices.
The McDonald's ice cream machine problem is a right to repair issue. Franchises pay for a McFlurry machine and then have to keep paying Taylor to keep it running. It's an issue that mirrors Apple charging exorbitant amounts [for] basic iPhone repairs or John Deere forcing farmers to use their authorized dealers to get a repair.
In July, Joe Biden signed an executive order that detailed his administration's plans to make it easier for everyone to repair their own stuff. Later that month, the FTC formally adopted a right-to-repair platform and promised to investigate companies for possible violations of antitrust and anti-competition laws. According to the FTC letter viewed by The Wall Street [Journal], it appears that looking into what's going on with the ice cream machines is part of that push.
Related:
This app tells you if your local McDonald's ice cream machine is down
Is Your Local McDonald's Ice Cream Machine Broken? Check the McBroken App
McBroken
Previously:
Bot Orders $18,752 of McSundaes Every 30 Minutes to Find If Machines are Working
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