Going nowhere soon, as passport problems mount

My passport has been stuck with the courier for ages - I've missed my holiday and I need to open bank accounts

I recently applied for a passport renewal and this was processed quickly by HM Passport Office.

Now it is with its courier, TNT, to deliver, I have come to a dead end. For a week I have been trying to arrange delivery through the tracking service but it keeps pushing the date back by a day at a time. I have called the deliveries number three times, and waited an hour to be connected before being disconnected.