The benefit claimant’s plight: ‘Everything is going up. The gas, phone, internet … ’

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Bad news used to arrive in a brown envelope. Now emails and PDFs keep Devon Scott up at night as soaring energy costs and other utilities force the single father of two from Birmingham to cut back.

Everything is going up. The gas bill, phone bill, internet. You think, Wow. I'm not getting enough money to keep paying for these', so you limit yourself on the other things you're spending on," says the 43-year-old.