Article 5Z75R Enhancing agent experience with AI contact centers

Enhancing agent experience with AI contact centers

by
Jenn Webb
from MIT Technology Review on (#5Z75R)
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Contact centers hold significant value for businesses, but they often have to deal with a disengaged workforce and unsatisfied customers. New AI systems can help contact centers become future-ready with a smarter workforce, happier customers, and stronger finances.

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