Fix the Hog: Harley, Westinghouse Ordered to Fix Warranties
upstart writes:
Fix the Hog: Harley, Westinghouse ordered to fix warranties:
Federal regulators have accused Harley-Davidson and Westinghouse of imposing illegal warranty terms on customers and ordered them to fix their warranties and ensure that their dealers compete fairly with independent repair-makers.
The companies have imposed illegal warranty terms that voided customer warranties if they used anyone other than the companies and their authorized dealers to get parts or repairs - restricting their options and costing them more money, the Federal Trade Commission announced Thursday in actions against the Milwaukee motorcycle maker and MWE Investments, which makes Westinghouse-brand outdoor power generators and related equipment.
Under a proposed consent agreement with the agency, the companies will be prohibited from telling customers that their warranties will be voided if they use third-party services or parts, or that they should only use branded parts or authorized service providers.
The companies also will be required to add specific language to their warranties recognizing consumers' right to repair: "Taking your product to be serviced by a repair shop that is not affiliated with or an authorized dealer of (company name) will not void this warranty. Also, using third-party parts will not void this warranty."
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