Meta Moderators Handed Out Access To Facebook Accounts In Exchange For Bribes
Arthur T Knackerbracket writes:
Moderation at scale is impossible. This truism has been enshrined on the pages of Techdirt. Anyone working for a platform with thousands of users - much less millions or billions of users - knows this is true. Meta, the rebrand now controlling Facebook, certainly knows this to be true. Facebook has billions of users and the amount of user-generated content requiring moderation is only slightly easier to manage than the 720,000 hours of video uploaded to YouTube every day.
What doesn't help this already-impossible task is rogue employees who decide (either for altruistic or self-serving reasons) to abuse a system internally, exacerbating the gamesmanship exhibited by users who know how to manipulate the weaknesses inherent in impossible tasks.
Meta Platforms Inc. has fired or disciplined more than two dozen employees and contractors over the last year whom it accused of improperly taking over user accounts, in some cases allegedly for bribes, according to people familiar with the matter and documents viewed by The Wall Street Journal.
Some of those fired were contractors who worked as security guards stationed at Meta facilities and were given access to the Facebook parent's internal mechanism for employees to help users having trouble with their accounts, according to the documents and people familiar with the matter.
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