Made.com shoppers to lose £12m in deposits, warn administrators

Not enough money to repay up to 30,000 customers for deposits on goods ordered at collapsed furniture maker

More than 30,000 Made.com shoppers are collectively owed almost 12m they will not get back, according to the latest report by administrators to the collapsed furniture seller.

Shoppers paid 13.7m in deposits on large items such as sofas, according to documents filed with Companies House late last week. However, less than 1.9m has been recouped by customers through card charge-backs, which is where credit card providers refund borrowers when purchases go wrong.