Users fume after My Cloud network breach locks them out of their data

Enlarge (credit: Western Digital)

Users of the Western Digital My Cloud service are fuming after a network breach has locked them out of their data for more than 24 hours and has put company-handled information into the hands of currently unknown hackers.

The inability to access data stored in My Cloud was reported on social media by multiple users, including this one, who indicated the outage started sometime on Saturday. Since then, the number of users (and their anxiety levels) have only ratcheted up.

Sounds like ransomware

By early morning California time on Monday, Western Digital issued a release saying that a week ago Sunday the company learned that an unauthorized third party gained access to a number of the Company's systems." The release added: Based on the investigation to date, the Company believes the unauthorized party obtained certain data from its systems and is working to understand the nature and scope of that data."

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