BT missed nearly 11,500 emergency calls during weekend 999 outage

The firm, which manages the system, said it had taken three days to recontact each of the disconnected callers

BT has revealed that it missed almost 11,500 calls to emergency services via the 999 number after technical faults shut down the platform last weekend.

The company, which manages the urgent calls system, said it had taken three days to recontact each of the callers who had not been connected after what it described as a complex software issue crippled the service for several hours from 6.24am on Sunday morning.