Google’s AI chatbot is trained by humans who say they’re overworked, underpaid and frustrated

The contractors are the invisible backend of the generative AI boom that's hyped to change everything. Chatbots like Bard use computer intelligence to respond almost instantly to a range of queries spanning all of human knowledge and creativity. But to improve those responses so they can be reliably delivered again and again, tech companies rely on actual people who review the answers, provide feedback on mistakes and weed out any inklings of bias.

It's an increasingly thankless job. Six current Google contract workers said that as the company entered a AI arms race with rival OpenAI over the past year, the size of their workload and complexity of their tasks increased. Without specific expertise, they were trusted to assess answers in subjects ranging from medication doses to state laws. Documents shared with Bloomberg show convoluted instructions that workers must apply to tasks with deadlines for auditing answers that can be as short as three minutes.

That's the reality of artificial intelligence" - the same reality it always seems to be in Silicon Valley: thousands and thousands of exploited workers behind the scenes running around like ants keeping the illusion of futurism alive for meager pay.