Qantas CEO Vanessa Hudson apologises after airline ‘let down’ customers
by Sarah Basford Canales from World news | The Guardian on (#6EZFW)
New airline boss issues video statement saying company needs to earn back trust of the public
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The Qantas CEO, Vanessa Hudson, has issued an apology to customers, promising to return the airline to its former esteem after a humbling period".
In a video statement released on Friday, the freshly appointed boss committed to a review of customer policies to ensure they're fair but asked for patience from customers.
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