Shell Energy fined £1.4m for failing to flag end of mobile and broadband contracts

More than 70,000 customers were affected by breach of consumer protection rules, says Ofcom

Shell Energy has been fined 1.4m for failing to alert more than 70,000 phone and broadband customers to the end of their contracts or tell them what they could save by signing up to a new deal.

The communications regulator, Ofcom, found that Shell's UK consumer gas, electricity and broadband business broke consumer protection rules designed to ensure that customers get a fair deal.