Air Canada ordered to pay customer who was misled by airline’s chatbot
by Leyland Cecco in Toronto from World news | The Guardian on (#6JPBZ)
Company claimed its chatbot was responsible for its own actions' when giving wrong information about bereavement fare
Canada's largest airline has been ordered to pay compensation after its chatbot gave a customer inaccurate information, misleading him into buying a full-price ticket.
Air Canada came under further criticism for later attempting to distance itself from the error by claiming that the bot was responsible for its own actions".
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