Framework’s Software And Firmware Have Been A Mess, But It’s Working On Them

Arthur T Knackerbracket has processed the following story:

Since Framework showed off its first prototypes in February 2021, we've generally been fans of the company's modular, repairable, upgradeable laptops.

Not that the company's hardware releases to date have been perfect-each Framework Laptop 13 model has had quirks and flaws that range from minorto quite significant, and the Laptop 16's upsides struggle to balance its downsides. But the hardware mostly does a good job of functioning as a regular laptop while being much more tinkerer-friendly than your typical MacBook, XPS, or ThinkPad.

But even as it builds new upgrades for its systems, expands sales of refurbished and B-stock hardware as budget options, and promotes the re-use of its products via external enclosures, Framework has struggled with the other side of computing longevity and sustainability: providing up-to-date software.

Driver bundles remain un-updated for years after their initial release. BIOS updates go through long and confusing beta processes, keeping users from getting feature improvements, bug fixes, and security updates. In its community support forums, Framework employees, including founder and CEO Nirav Patel, have acknowledged these issues and promised fixes but have remained inconsistent and vague about actual timelines.

Patel says Framework has taken steps to improve the update problem, but he admits that the team's initial approach-supporting existing laptops while also trying to spin up firmware for upcoming launches-wasn't working.

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