‘Why must I be a doctor, solicitor and detective?’: lost records block compensation for infected blood victims

Claimants who can't access medical information face battle for payments in biggest treatment disaster in NHS history

When Kevin Roberts was 12 years old he went to hospital for the first time to have two wisdom teeth removed.

It was a routine procedure, but was the start of an ordeal that shattered his childhood and early adult life. He was given a blood product to replace Factor 8, a clotting protein, and now believes that this product infected him with hepatitis C, a blood-borne virus that can cause life-threatening liver disease, including cancer.