AGL thought it was doing welfare recipients a ‘favour’ when refunding money it wrongly collected, court hears

Overpayments - many from welfare recipients - were held as credit to pay a future bill that AGL knew was never coming', federal court told

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Energy giant AGL deliberately designed an automated system that wrongly took money from the welfare payments of unwitting former customers and later said it was doing those customers a favour" by providing refunds, a court has heard.

AGL is being sued in the federal court over its use of the government-run Centrepay system to wrongly take hundreds of thousands of dollars from 483 welfare recipients after they had ceased being its customers.

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