NHS patients raising safety concerns too often ‘fobbed off’, says commissioner

Dr Henrietta Hughes said focus on budgets had led to substandard care and dismissal of legitimate fears

• From contaminated blood to birth trauma, how female NHS patients' concerns are ignored

NHS patients raising safety concerns are too often gaslighted", fobbed off" or dismissed as difficult women", according to England's patient safety commissioner, who criticised health leaders for a relentless focus" on finance and productivity.

Dr Henrietta Hughes said patients and loved ones sounding the alarm about substandard care should be an early indicator of danger or potential harm, but far too frequently they were completely ignored. NHS trusts focusing too much on budgets meant that the culture becomes toxic, and we're just on the road back to the Mid Staffs scandal", she added.