Intel is offering extended warranties for crashing 13th- and 14th-gen desktop CPUs
Enlarge / Even mainstream CPUs like the Core i5-13400 could theoretically be affected by Intel's crashing issues. (credit: Andrew Cunningham)
Intel will be releasing a microcode update to prevent further damage to crashing 13th- and 14th-generation desktop processors sometime this month if it can stick to its previously announced schedule. This fix should be available via BIOS updates from PC and motherboard makers and from Microsoft as a Windows update. But it will take time for those updates to roll out to users, and Intel has said that processors that are already exhibiting crashes have been permanently damaged and won't be fixed by the microcode update.
In an effort to provide peace of mind to buyers and cover anyone whose CPU is subtly damaged but not showing explicit signs of instability, Intel is extending the warranty on all affected 13th- and 14th-generation CPUs by an additional two years, Tom's Hardware reports. This raises the warranty on a new boxed Intel CPU from three years to five, and it applies to both previously purchased processors and new ones that are bought from today onward. For processors that came installed in pre-built PCs, Intel says users are covered, but that they should reach out to their PC's manufacturer for support. Those customers should only contact Intel directly if they have a problem getting a new CPU from the PC company.
Though owners of high-end chips like the Core i9-13900K and Core i9-14900K were the most frequently affected by the crashing issue, Intel says that any 13th- or 14th-generation desktop CPU with a base power of 65 W or higher could ultimately be affected. Intel's list of affected CPUs includes K- and KF-series CPUs from the 13th- and 14th-generation Core i9, Core i7, and Core i5 families, and also non-K CPUs in the Core i9 and Core i7 families. But slower, more budget-oriented chips like the Core i5-13400 aren't listed.