Unresolved water complaints in England and Wales rise to near-decade high
by Mark Sweney and agency from World news | The Guardian on (#6R6JR)
Customer disputes over sewage spills, billing mistakes and water meters soar in past year
The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third to the highest level in nearly a decade.
There was a 29% increase in 2023-24 in cases escalated to the Consumer Council for Water (CCW) by households that failed to achieve a resolution from their supplier, the watchdog said.
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