IBM: Insurance industry bosses keen on AI. Customers, not so much

from www.theregister.com - Articles on 2024-10-16 14:45 (#6RGX6)

Fewer than 30% of clients happy dealing with a generative AI virtual agent

An IBM study has found most insurance industry leaders believe generative AI is essential to keep pace with competitors. However, only a quarter of customers want anything to do with the technology....

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