“I am still alive”: Users say T-Mobile must pay for killing “lifetime” price lock
by Jon Brodkin from Ars Technica - All content on (#6RP6Z)
T-Mobile promised users who bought certain mobile plans that it would never raise their prices for as long as they lived-but then raised their prices this year. So it's no surprise that 2,000 T-Mobile customers complained to the government about a price hike on plans that were advertised as having a lifetime price lock.
"I am still alive and T-Mobile is increasing the price for service by $5 per line. How is this a lifetime price lock?" one customer in Connecticut asked the Federal Communications Commission in a complaint that we obtained through a public records request.
"I am not dead yet," a customer in New York wrote bluntly, saying they had bought a plan with a "guarantee for life."