Welsh ambulance service declares ‘critical incident’ after demand soars

Patients waiting many hours for ambulances to arrive, while those phoning 999 struggle to get through

A critical incident" was declared by the Welsh ambulance service on Monday evening due to significantly increased demand and extensive handover delays.

The ambulance service, which covers 3 million-plus people across Wales, said more than 340 calls were waiting to be answered at the time the critical incident was declared.