CenturyLink nightmares: Users keep asking Ars for help with multi-month outages
CenturyLink hasn't broken its annoying habit of leaving customers without service for weeks or months and repeatedly failing to show up for repair appointments.
We've written about CenturyLink's failure to fix long outages several times in the past year and a half. In each case, desperate customers contacted Ars because the telecom provider didn't reconnect their service. And each time, CenturyLink finally sprang into action and fixed the problems shortly after hearing from an Ars reporter.
Unfortunately, it keeps happening, and CenturyLink (also known as Lumen) can't seem to explain why. In only the last two months, we heard from CenturyLink customers in three states who were without service for periods of between three weeks and over four months.