Vet complaint process in UK often ‘stacked against pet owners’

Consumer group Which? says owners are put off complaining and system for doing so is not fit for purpose

Britain's pet owners often face an uphill struggle when they are unhappy with their vet because the industry's complaints system is not fit for purpose, according to a leading consumer body.

The findings from Which? that the complaints process is often stacked against pet owners" come as the UK competition watchdog is investigating the veterinary sector amid concerns that above-inflation price hikes and other issues mean consumers are not getting a fair deal.