Article 6YRB2 The AI software driving Filipino call center workers mad

The AI software driving Filipino call center workers mad

by
editors@theworld.org (Patrick Winn)
from The World: Latest Stories on (#6YRB2)

When you call a 1-800 number, you'll often end up speaking to someone in the Philippines. Call centers are a huge part of the country's economy, employing more than a million people. In recent years, Filipino call center workers have heard predictions - that artificial intelligence could wipe out their industry. But for now, AI is having a different effect. It's driving them mad as The World's Patrick Winn has found out.

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