Vodafone franchisees warned of ‘massive impact’ of commission cuts on mental health

Small business owners told telecoms group of stress four years before 62 launched 120m high court claim

Vodafone franchisees warned the telecoms group of the massive impact" commission cuts were having on their mental health four years before a group of 62 launched a 120m high court claim against the company, it has emerged.

Franchisees of the high street chain said they were feeling stressed and had suffered from anxiety" as a result of the decision to cut fees, in research that also indicated they had little trust in Vodafone's word.