The Cyber Vulnerabilities Lurking in CRM Systems
fliptop writes:
The most alluring aspect of a CRM system, its centralized collection of customer data, is also its Achilles' heel:
Customer relationship management (CRM) systems sit at the heart of modern business. They store personal data, behavioral histories, purchase records, and every digital breadcrumb that shapes customer identity.
Yet while these platforms are marketed as engines of efficiency, they've become prime targets for cybercriminals.
The uncomfortable truth is that CRMs are often riddled with blind spots. Companies invest heavily in deployment, but treat cybersecurity as an afterthought. That oversight has left the door wide open to sophisticated attacks that exploit both technical gaps and human error. Let's take a look at how to fortify your defenses.
[...] More than anything, centralization multiplies risk. A breach doesn't just compromise one isolated dataset; it unlocks a holistic map of customer interactions. Sophisticated actors exploit these unified records to fuel identity theft and targeted phishing campaigns [PDF].
Worse still, because CRMs often integrate with marketing automation, billing, and support systems, a single compromise can cascade through multiple business-critical platforms.
The article goes on to discuss the human element of CRM insecurity, how integration fuels exploitation, and the costs of neglecting CRM security and convenience.
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