Salesforce has come up with the most credible threat yet to ServiceNow, and Benioff is crowing about it
Some within the CRM giant balked, but Benioff prevailed ServiceNow's dominant spot among IT service management (ITSM) platforms is facing its most credible" threat to date, as longtime platform rival Salesforce has rolled out an AI agent-powered product that has won early plaudits from one of the largest credit unions in the US....