Second death linked to triple-zero connection failure revealed as explosive inquiry hears minister was not informed

TPG chief executive says he has no idea' why his telco only learned of its customer's death on Monday

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Anika Wells' office was wrongly told no one had died after failing to connect to the triple-zero network in September, leaving the communications minister and her department in the dark about the fatality for more than 10 weeks, an inquiry has heard.

The view inside Wells' department only shifted after Telstra scrambled to clarify the situation on Monday night - just hours before it was due to front a parliamentary inquiry into the triple-zero network.