This Group Pays Bounties to Repair Broken Devices—Even If the Fix Breaks the Law
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https://www.wired.com/story/fulu-repair-bounties-nest-molekule/
Companies tend to be rather picky about who gets to poke around inside their products. Manufacturers sometimes even take steps that prevent consumers from repairing their device when it breaks, or modifying it with third-party products.
But those unsanctioned device modifications have become the raison d'etre of a bounty program set up by a nonprofit called Fulu, or Freedom from Unethical Limitations on Users. The group tries to spotlight the ways companies can slip consumer-unfriendly features into their products, and it offers cash rewards in the thousands of dollars to anyone who can figure out how to disable unpopular features or bring discontinued products back to life.
"We want to be able to show lawmakers, look at all these things that could be out in the world," says right-to-repair advocate and Fulu cofounder Kevin O'Reilly. "Look at the ways we could be giving device owners control over their stuff."
Fulu has already awarded bounties for two fixes. One revives an older generation of Nest Thermostats no longer supported by Google. And just yesterday, Fulu announced a fix that circumvents restrictive digital-rights-management software on Molekule air purifiers.
Fulu is run by O'Reilly and fellow repair advocate and YouTuber Louis Rossmann, who announced the effort in a video on his channel in June.
The basic concept of Fulu is that it works like a bug bounty, the long running practice in software development where devs will offer prize money to people who find and fix a bug in the operating system. Fulu adopts that model, but the bounty it offers is usually meant to "fix" something the manufacturer considers an intended feature but turns out to be detrimental to the user experience. That can mean a device where the manufacturer has put in restrictions to prevent users from repairing their device, blocked the use of third-party replacement parts, or ended software support entirely.
"Innovation used to mean going from black-and-white to color," Rossmann says. "Now innovation means we have the ability to put DRM in an air filter."
Fulu offers up a bounty of $10,000 to the first person to prove they have a fix for the offending feature of a device. Donors can also pool money to help incentivize tinkerers to fix a particular product, which Fulu will match up to another $10,000. The pot grows as donations roll in.
Bounties are set on devices that Rossmann and O'Reilly have deemed deliberately hostile to the owners that have already paid for them, like some GE refrigerators that have DRM-locked water filters, and the Molekule air purifiers with DRM software that blocks customers from using third-party air filters. A bounty on the XBox Series X seeks a workaround to software encryption on the disk drive that prevents replacing the part without manufacturer approval. Thanks to donations, the prize for the Xbox fix has climbed to more than $30,000.
Sounds like a sweet payout for sure, but there is risk involved.
Fixing devices, even ones disabled and discontinued by the manufacturer, is often in direct violation of Section 1201 of the Digital Millennium Copyright Act, the 1998 US law that prevents bypassing passwords and encryption or selling equipment that could do so without manufacturer permission. Break into a device, futz with the software inside to keep it functional, or go around DRM restrictions, and you risk running afoul of the likes of Google's gargantuan legal arm. Fulu warns potential bounty hunters they must tackle this goal knowing full well they're doing so in open violation of Section 1201.
"The dampening effect on innovation and control and ownership are so massive," O'Reilly says. "We want to prove that these kinds of things can exist."
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