AI to make call center agents 'superheroes,' not unemployed, says industry CEO
Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the people in the call center, but it will rejigger the software stack to make agents more capable of solving customer issues without the need to swivel-chair into multiple systems or escalate complaints, said Vasili Triant, CEO of UJET....