Capita taps Microsoft Copilot to dig it out from UK pensions backlog

from www.theregister.com - Articles on 2026-02-17 10:31 (#73MCG)

Outsourcer tells MPs AI is prioritizing cases as thousands of civil servants face delays

Capita is banking on Microsoft Copilot to help rescue the backlog of cases it has inherited in taking over the UK Civil Service Pensions Scheme (CSPS)....

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