Vodafone incentivised security staff to fine its own franchisees

Shopkeepers charged millions of pounds, including alleged 10,000 penalty for mistake that cost firm 7.08

Vodafone incentivised its security staff to increase clawbacks" levied on its own franchisees, as part of a programme that led to the telecoms group fining its own shopkeepers millions of pounds for seemingly small administrative errors.

The policy - which included one alleged case of a 10,000 penalty for a franchisee whose mistake cost Vodafone 7.08 - involved setting key performance indicators" (KPIs) for the telecoms group's internal employees to collect total annual fines of 1.5m from the small business people running the FTSE 100 company's high street stores.