Electrical retailer AO shifts UK call centre roles to South Africa
by Sarah Butler from World news | The Guardian on (#76C9G)
About 150 jobs have already been lost in Bolton as company reports 145% rise in profits and hands 20m to shareholders
The online electrical goods seller AO World has revealed it is outsourcing up to 200 UK call centre roles to South Africa blaming rising labour costs, as it handed 20m to shareholders.
As the retailer reported a jump in profits, it said it was shifting the majority of call centre jobs overseas in response to ongoing inflationary cost pressures, and particularly rising employment costs". It expects to save about 4m a year as a result of the change.
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