NSW should compensate elderly woman whose public housing was inundated with sewage, ombudsman finds

Ombudsman finds Homes NSW acted unreasonably and recommended additional payment for distress and suffering

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An elderly public housing tenant whose home was damaged by sewage overflows will be fully compensated by the New South Wales government after it disposed of her personal belongings without her consent and failed to properly support her insurance claim.

The NSW Ombudsman on Friday published its report after an investigation in which it found Homes NSW acted unreasonably in how it handled the tenant's contaminated belongings and failed to provide full and accurate information to the insurer".