Infected blood victims and their relatives are left struggling to claim compensation

Claimants are asked to dig out decades-old medical records to prove they qualify despite inquiry's recommendations

Suzanne Morgan will never forget the day her mother died. It was nine months after she had gone into hospital with gallstones, where she received a routine blood transfusion.

She went downhill rapidly," Morgan recalled. Her mother haemorrhaged in her liver, and the next day she was dead.