Classic WTF: A Temporary Problem

This classic is a perfect example of what happens when you outsource IT functions. You get some short-term, temporary gains, but you'll always lose in the long run.

This one originally ran back in 2014, but it's already a classic. - Remy

Andy Dahl had suffered his share of delays at the hands of the NonLocal HelpDesk, but usually they were simply a matter of insurmountable language barriers or inexplicable delays. Today the threat was somewhat more sinister...

HelpDesk, NonLocal [14:13]: regarding your computer slowness issueshare the screen**SCREEN SHARING INITIATED BY Dahl, Andy** [14:14]HelpDesk, NonLocal [14:17]: give me control **SCREEN CONTROL INITIATED BY Dahl, Andy** [14:18] Dahl, Andy [14:23]: S%ToptS%TOP%**SCREEN CONTROL TERMINATED BY Dahl, Andy** [14:23]HelpDesk, NonLocal [14:24]: do shift+ deletei am unable to do it form hereDahl, Andy [14:25]: what are you trying to delete?HelpDesk, NonLocal [14:25]: its a temporary filesDahl, Andy [14:25]: You can't delete all those files you selected.They are not all temp files.HelpDesk, NonLocal [14:26]: they areDahl, Andy [14:26]: No. They are not all temp files. Just because something has the letters 'temp' in it does NOT mean it is a temp file.MasterOrderTemplate.xml, CoreTemperatureController.cpp, and UpdateTemporaryJobPostings.SQL are resource that I NEED. They are NOT temp files.HelpDesk, NonLocal [14:27]: while we run this search(.*temp.*)we will get only the temp filesDahl, Andy [14:27]: No. You will get every file that has the letters 'temp' in the file name. Not all of those are temp files.HelpDesk, NonLocal [14:27]: Nonot like thatwhat happens is temp files are system generated it should not be the original file that you have on the folders in order to resolve the issue i need to delete it even the next level will do the sameDahl, Andy [14:30]: With all due respect, I'm sorry but I can't allow you to delete those files. Not all of them are temp files.HelpDesk, NonLocal [14:30]: alrighti will assign this ticket to next level

Disaster averted, Andy finally took the bathroom break he had fortunately postponed during the beginning of the screen control session.

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