Serving up IT on a silver platter, also known as ITSM
In the 1950s, we imagined a world where everything was automated. Robots would clean for us, and small boxes would instantly produce hot food. Now, we have the Roomba and the microwave, and shortly, cars that drive themselves. Even Zuck is preparing his electronic butler. To top it all, there's not a dodgy-looking Jetsons costume in sight."