Xbox One, Windows 10 become more Steam-like with “self-service refunds”

Enlarge (credit: Aurich Lawson)

Xbox One is officially the first video game console to support digital purchase refunds by default. The new "self-service refund" system was announced on Wednesday on the console's "Alpha" preview ring, which is normally used to test and tease other upcoming features to the system's interface, and it confirmed that the refund process will soon land both on Xbox One consoles and the Windows Store marketplace on Windows 10 PCs.

The announcement later appeared on support forums for Xbox's Alpha group, but its effects have already begun propagating to normal users, who now can follow the below steps to request online-purchase refunds for qualifying software.

Microsoft's self-service refunds work much like returns do on PC game-download service Steam. Shoppers have up to 14 days after purchasing a game or app to request a refund, and that will only work if the software in question has not been used for more than two hours while owned.

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