Verizon bungles launch of $70 gigabit plan, which costs more than $70

Finding out the price for Internet service shouldn't be this difficult.

Verizon's rollout yesterday of a $70-per-month gigabit Internet plan was pretty confusing.

The Verizon announcement said the gigabit service would be immediately available to more than 8 million homes and did not say that the $70 price would only be available to certain customers. But it turned out that the $70 price was only for customers who don't have Verizon FiOS service today. Existing customers who tried to upgrade yesterday were told that the standard price was as much as $200 a month.

After exchanging many e-mails throughout the day yesterday with a Verizon spokesperson, we now have a better understanding of what went wrong and what should happen next. Verizon promised a "revolutionary speed and a revolutionary price." But there's more than one price.

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